Ordering / Our terms

Ordering All orders are taken through our website at www.hopandpeck.co.uk. If you have any specific requirements, you would like a bespoke product designed or have a high quantity order then please don't hesitate to call us on 01799 588 076. We aim to offer you our full collection via our website, however if due to high demand we are out of stock and you would really like to get your hands on a particular product then please e-mail us on hello@hopandpeck.co.uk and we will do what we can to make it for you. When items are in stock we aim to delivery your product within 5-7 working days, however due to the handmade nature of this product it can sometimes take up to 7-10 days. If this is the case we will notify you in advance. Certain larger products carry a longer delivery time and can take up to 21 days. To Pay We accept Visa, Mastercard, Americal Express, Switch, Delta and Solo, through secure paypal payment system. Delivery UK orders have a standard delivery of between £4.95 for smaller items to £5.90 with the exception of our very larger products, where a higher postage and package cost applies. Please refer to individual products for the specific costs. For Overseas deliveries please e-mail us about the products you are interested in and we will provide you will a cost for postage and packaging. International Delivery Please e-mail us at hello@hopandpeck.co.uk for delivery charges for your specific order. Our shipping costs are based Solely on the weight/size of the product and the shipping destination - no added extras Due to a popular demand for overseas order requests we are working hard to make these costs visible on the website. We hope to have this ready very soon. However in the meantime please do e-mail us and we will be happy to supply you with the shipping cost specific to your order. Please see below our guide to shipping lead times. Shipping details Despatch time: If the product is in-stock we will despatch it within 3-5 working days of order. Shipping time: Delivery to Western Europe within five to seven working days from despatch and Eastern Europe within five to seven working days from despatch Delivery to the rest of the world in 10 working days

Orders

When you place and order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order by emailing hello@hopandpeck.co.uk

By placing an order through our website you are making an offer to Hop & Peck to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock
  • We are unable to authorise your payment
  • If it is identified that there is a product description or pricing error
  • If customers do not reach any order criteria outlined in the Terms & Conditions
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, we will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.

Hop & Peck reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Hop & Peck website.

When placing an order you will automatically be added to our mailing list. However should you wish to not receive e-mails, please inform us and we will remove you from our list.

Product Pricing & Descriptions

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

Contract Cancellation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.

Should you wish to cancel your order prior to despatch, please contact us via e-mail to hello@hopandpeck.co.uk. If your order has already been despatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

Returns Policy & Making Returns

In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the parcel by email at hello@hopandpeck.co.uk. Please note that all items need to be returned within 30 days complete and in a reasonable condition and that personalised/made to order products may not be returned unless faulty. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights.

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage and the costs associated with this. Once you have contacted us, please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel fails to reach us. Please note that large unwanted items will need to be collected by one of our couriers (the cost for this will be deducted from your refund with the exception of faulty items) – simply e-mail us at hello@hopandpeck.co.uk. And we will be able to advise you.

Hop & Peck
Abbey Farm Barns
Audley End
Essex

CB11 4JE

Telephone: 01799 588076

Promotions

Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid in Sale periods or on Clearance items that have already been discounted.

Disclaimer & Limitations of Liability

Hop & Peck does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither Hop & Peck nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Hop & Peck or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Hop & Peck website, the supply of the products or their use of resale by you).

These limitations of liability, as outlined here, shall apply equally for the benefit of Hop & Peck.

Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Hop & Peck do not give any warranty to its completeness or correctness and Hop & Peck cannot be help responsible for any omissions, errors or for any resulting implications from the use of this information.

Hop & Peck make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

In addition, Hop & Peck cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Hop & Peck.

Copyright & Trademark

All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or trademark of Hop & Peck or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Hop & Peck site is forbidden, with the exception of:

Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Hop & Peck or for non-commercial purposes.

The complete liability of Hop & Peck under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Hop & Peck will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Hop & Peck may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Hop & Peck.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Territory and Law

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Contact

hello@hopandpeck.co.uk
Telephone:01799 522 737


Privacy and Security

  • Definitions and General Statement

    Hop & Peck and it's founders Elaine Welch & Stephen Robinson (hereafter referred to as "we", "us", "our") recognise the importance of protecting the privacy of Personal Information collected about our Users (hereafter referred to as "you", "your"). We do not sell or otherwise disclose any individually identifiable Personal Information about you without your express and informed consent, unless required by law.

  • Collection

    We collect your Personal Information where necessary during e-mail and site registration. In addition, we collect statistical non-personally identifiable information from you in the form of usage data (for example, length of session, pages viewed, geographical location, etc.) for use as stated in the paragraph on "Usage" below.

  • Cookies

    "Cookies" are industry standard, non-personally identifiable pieces of information that the are temporarily transfer to your computer to enhance your viewing and shopping experience.

  • Usage

    We believe in protecting your privacy. To that end, we use "opt-in" collection methods wherever feasible, where you specifically choose to send us your information for specific, stated purposes. If you ever feel you have received an email from us in error, or wish to unsubscribe from an e-mail service you've signed up for, please contact us at hello@hopandpeck.co.uk.

    We use statistical, non-identifiable user information in the aggregate (such as geographical location, pages viewed, browser type, etc.) for improving the usability of hopandpeck.co.uk

    We use Personal Information such as your e-mail address to provide you with specifically requested "opt-in" services, such as e-mail news about our Site. We reserve the right to, on rare occasions but when necessary, send important e-mail announcements about hopandpeck.co.uk to all Users, such as but not limited to, changes in services, changes of terms, or major site upgrades.

  • Children (Minors)

    Children (Minors) should always ask their parents or guardians for permission before providing any Personal Information to us. You must be 18 years or older, as required by law, to transact business and purchase items from our site. We expressly adhere to all laws and policies related to children's privacy.

  • Security

    We only collect Personal Information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we use state-of-the-art security technology to ensure the security, integrity, safety, encryption, and privacy of any sensitive Personal Information.

    While we make all reasonable attempts to secure your Personal Information, we will not be held responsible for any involuntary breach of our security, and any actions by third parties resulting there from, such as but not limited to computer or internet hacking, equipment malfunction, acts of God, war, civil unrest, and any other causes beyond our reasonable control.